Layer 1 — Evidence Building (Steps 1–4)
Build written records, evidence trails and factual documentation before escalation.
Step 3 — Co-parent communication evidence collation (If applicable)
Layer 2 — Internal Resolution & Escalation (Steps 5–8)
Progress unresolved issues through formal review, escalation and dispute procedures.
Step 7 — External Escalation (MP / Oversight route - Optional)
Layer 3 — Tribunal & Outcome Path (Steps 9–13)
Prepare tribunal documentation, hearing materials and post-decision actions.
Step 13 — Appeal options and further escalation routes
Choose Your Starting Point
The 13-step system can be followed in full, or you can start directly with Step 1–4 to verify your situation before selecting a support option.
Start your 13-Step System Start With Step 1–4 Support Options
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You are responsible for determining whether the guidance is appropriate for your individual circumstances.
This website is independent and is not affiliated with the Child Maintenance Service (CMS) (previously the Child Support Agency (CSA)) or any government organisation.
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