Step 1 — Initial letter preparation for the issue at hand
Step 2 — Request official records, call logs and timestamps
Step 3 — Co-parent communication evidence collation (if applicable)
Step 4 — Complaints process & Mandatory Reconsideration (MR)
Step 5 — Escalation to local MP with supporting documentation
Step 6 — Internal Case Unit (ICU) escalation request
Step 7 — Review ICU outcome and identify unresolved points
Step 8 — Written confirmation and factual correction requests
Step 9 — Tribunal bundle preparation and evidence indexing (Tribunal Pack)
Step 10 — Witness statements and supporting material preparation
Step 11 — Tribunal submission and hearing preparation
Step 12 — Post-hearing actions and formal follow-ups
Step 13 — Appeal options and further escalation routes

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